athenahealth Running Slow? Integration Issues?
Your practice depends on athenaOne for patient care and revenue. When pages load slowly, documents won't scan, or integrations fail, your staff and patients both suffer. We help optimize your infrastructure for reliable athenahealth performance.
athenahealth IT Support Includes:
- Network Optimization
- Workstation Configuration
- Scanner & Fax Setup
- Integration Support
- Mobile Device Management
- Security & HIPAA
We focus on keeping athenahealth running — not training you on how to use it.
Sound Familiar?
We Know How Frustrating athenahealth Problems Can Be
When your business depends on athenahealth, downtime isn't just annoying — it's costly.
Pages Take Forever to Load
Every click is slow. Patient charts lag. Schedule view crawls. Your staff is waiting on the software instead of serving patients.
Document Capture Problems
Scanned documents don't upload. Fax capture fails. Insurance cards won't attach to encounters. Paper is piling up.
Printing and Faxing Headaches
Prescriptions fail to send. Referrals won't fax. AVS sheets print incorrectly. Getting information out is frustrating.
Two-Factor Authentication Issues
Users locked out of 2FA. Authentication errors during busy clinic hours. Security shouldn't slow down care.
How We Help
athenahealth IT Support Services
We handle the IT infrastructure and troubleshooting so you can focus on your work.
Network Optimization
Configure network infrastructure for optimal athenahealth cloud performance.
Workstation Configuration
Set up clinical workstations with proper browser settings and resources for athenahealth.
Scanner & Fax Setup
Configure document scanners and fax services for reliable capture into athenahealth.
Integration Support
Troubleshoot interfaces with labs, imaging, and other clinical systems.
Mobile Device Management
Configure tablets and phones for athenahealth mobile access.
Security & HIPAA
Ensure HIPAA-compliant security configuration and access controls.
Common Problems We Solve
athenahealth Issues & Our Solutions
Problem: athenahealth is extremely slow, even with fast internet
Our Fix: We diagnose browser settings, DNS configuration, network routing, and other factors affecting cloud performance.
Problem: Document scanner not capturing to athenahealth
Our Fix: We configure scanner settings, browser extensions, and network settings for reliable document capture.
Problem: E-prescribing failures or rejections
Our Fix: We troubleshoot network connectivity, browser settings, and integration configuration affecting e-prescribing.
Problem: Patient portal connectivity issues
Our Fix: We troubleshoot portal access, email delivery, and network issues affecting patient communications.
Problem: Fax service not sending or receiving
Our Fix: We configure fax service settings, network access, and athenahealth fax integration for reliable operation.
Problem: Two-factor authentication lockouts
Our Fix: We help configure backup authentication methods and troubleshoot 2FA issues.
Integration Support
Connect athenahealth With Your Other Systems
We help you get more value from athenahealth by connecting it with your other business tools.
Lab Interfaces
Network support for lab result delivery and order transmission.
Imaging Systems
Infrastructure for imaging orders and result integration.
Clearinghouses
Network configuration for claims submission and eligibility checking.
Patient Communication
Support for patient messaging and reminder systems.
Telehealth Platforms
Infrastructure for video visit integrations.
Medical Devices
Network integration for devices capturing data into athenahealth.
Getting Started Is Easy
How It Works
Call or Submit a Ticket
Reach out with your issue. Our team responds quickly — no phone trees, no runaround.
We Diagnose the Problem
Our technicians understand your software environment and quickly identify root causes.
Get Back to Work
We resolve the issue and follow up to make sure everything stays running smoothly.
Why Coulee Tech
athenahealth Support You Can Count On
We're not software trainers — we're IT professionals who understand the infrastructure behind your critical business applications. When athenahealth isn't working, we get it fixed.
Fast Response Times
We understand downtime costs money. Our team responds quickly to get you back up and running.
Security-First Approach
Your data matters. We ensure proper security, backups, and compliance with industry standards.
Real People, Real Support
No overseas call centers or endless hold times. You talk to technicians who know your systems.
Ready to Get Started?
Whether you need immediate help with a athenahealth issue or want ongoing IT support, we're here for you.
athenahealth Support FAQ
athenahealth Performance Issues?
Let's optimize your practice infrastructure. Our team understands healthcare IT requirements.