Epic Running Slow? Workstation Issues?
Patient care depends on Epic being fast and reliable. When Hyperspace is sluggish, Citrix sessions drop, or clinical workstations won't cooperate, your staff can't do their jobs. We help healthcare organizations keep their Epic infrastructure performing.
Epic IT Support Includes:
- Network Optimization
- Workstation Management
- Citrix Infrastructure
- Mobile Device Management
- Printer Configuration
- Security & Access Control
We focus on keeping Epic running — not training you on how to use it.
Sound Familiar?
We Know How Frustrating Epic Problems Can Be
When your business depends on Epic, downtime isn't just annoying — it's costly.
Slow Logins and Session Lag
Providers wait for Epic to load. Citrix sessions are sluggish. Chart access takes too long when patients are waiting.
Workstation Problems
Clinical workstations crash, freeze, or won't connect to Epic. Nurses and staff lose time troubleshooting instead of providing care.
Printing Headaches
Labels print to the wrong printer. Prescriptions don't come out. AVS sheets jam the queue. Printing shouldn't be this hard.
Mobile Device Access Issues
Haiku/Canto not working reliably. Mobile devices disconnecting from WiFi. Providers can't access Epic on the go.
How We Help
Epic IT Support Services
We handle the IT infrastructure and troubleshooting so you can focus on your work.
Network Optimization
Configure network infrastructure for fast, reliable Epic access across all clinical areas.
Workstation Management
Deploy, configure, and maintain clinical workstations, WOWs, and thin clients.
Citrix Infrastructure
Support for Citrix environments hosting Hyperspace with session management and optimization.
Mobile Device Management
Configure and manage mobile devices for Epic Haiku, Canto, and Rover access.
Printer Configuration
Set up clinical printing workflows including labels, prescriptions, and AVS sheets.
Security & Access Control
HIPAA-compliant security configuration, badge readers, and access controls.
Remote Access
Secure remote access configuration for providers accessing Epic from home.
Common Problems We Solve
Epic Issues & Our Solutions
Problem: Epic Hyperspace is slow to load or respond
Our Fix: We optimize Citrix configuration, network routing, and workstation settings for faster Epic performance.
Problem: Citrix sessions keep disconnecting
Our Fix: We troubleshoot network stability, session timeout settings, and Citrix configuration to prevent disconnections.
Problem: Printers not showing up or printing to wrong device
Our Fix: We configure printer routing, Citrix printer mapping, and location-based printing for correct output.
Problem: Clinical workstations freezing or crashing
Our Fix: We diagnose hardware issues, update drivers, and optimize workstation configuration for reliable operation.
Problem: Mobile app (Haiku/Canto) connectivity issues
Our Fix: We optimize WiFi coverage, device configuration, and MDM settings for reliable mobile Epic access.
Problem: Badge tap login not working
Our Fix: We troubleshoot badge reader configuration, imprivata settings, and workstation integration.
Integration Support
Connect Epic With Your Other Systems
We help you get more value from Epic by connecting it with your other business tools.
Medical Devices
Network integration for medical devices that connect to Epic for data capture.
Lab Systems
Network infrastructure for lab system interfaces and result delivery.
Imaging/PACS
Network configuration for radiology imaging and PACS integration.
Telehealth Platforms
Infrastructure support for video visit and telehealth integrations.
Patient Communication
Support for patient communication tools and messaging systems.
Identity Management
Integration with identity providers for SSO and badge-tap authentication.
Getting Started Is Easy
How It Works
Call or Submit a Ticket
Reach out with your issue. Our team responds quickly — no phone trees, no runaround.
We Diagnose the Problem
Our technicians understand your software environment and quickly identify root causes.
Get Back to Work
We resolve the issue and follow up to make sure everything stays running smoothly.
Why Coulee Tech
Epic Support You Can Count On
We're not software trainers — we're IT professionals who understand the infrastructure behind your critical business applications. When Epic isn't working, we get it fixed.
Fast Response Times
We understand downtime costs money. Our team responds quickly to get you back up and running.
Security-First Approach
Your data matters. We ensure proper security, backups, and compliance with industry standards.
Real People, Real Support
No overseas call centers or endless hold times. You talk to technicians who know your systems.
Ready to Get Started?
Whether you need immediate help with a Epic issue or want ongoing IT support, we're here for you.
Epic Support FAQ
Epic Infrastructure Issues?
Let's keep your clinical systems running at peak performance. Our team understands healthcare IT.