NetDocuments Sync Issues? Office Problems?
Your law firm's documents live in NetDocuments. When the desktop app won't sync, Office integration breaks, or large files fail to upload, your attorneys can't access what they need. We help optimize your infrastructure for reliable document management.
NetDocuments IT Support Includes:
- Desktop App Configuration
- Browser Configuration
- Network Optimization
- Office Integration
- SSO Configuration
- Security & Compliance
We focus on keeping NetDocuments running — not training you on how to use it.
Sound Familiar?
We Know How Frustrating NetDocuments Problems Can Be
When your business depends on NetDocuments, downtime isn't just annoying — it's costly.
Desktop App Sync Errors
ndOffice sync failing. Documents not updating. Local cache corrupted. Your work isn't making it to the cloud.
Large File Upload Failures
Big documents timeout during upload. Exhibits and discovery won't save. Getting large files into NetDocuments is a struggle.
Office Integration Problems
Word and Outlook integration not working. Can't save to NetDocuments from Office. Email filing broken.
Search Index Delays
Newly uploaded documents not appearing in search. Content search unreliable. Finding documents is harder than it should be.
How We Help
NetDocuments IT Support Services
We handle the IT infrastructure and troubleshooting so you can focus on your work.
Desktop App Configuration
Configure and troubleshoot ndOffice and ndSync for reliable document sync.
Browser Configuration
Set up browsers with proper extensions and settings for NetDocuments web access.
Network Optimization
Configure network infrastructure for large file transfers and reliable cloud access.
Office Integration
Set up and troubleshoot Microsoft Office integration for seamless document handling.
SSO Configuration
Configure single sign-on for secure, seamless NetDocuments access.
Security & Compliance
Ensure proper security configuration for client document protection.
Common Problems We Solve
NetDocuments Issues & Our Solutions
Problem: ndOffice/ndSync not syncing documents
Our Fix: We troubleshoot desktop app configuration, cache issues, and network connectivity for reliable sync.
Problem: Large file uploads failing or timing out
Our Fix: We optimize network settings, increase timeout limits, and configure chunked uploads for large files.
Problem: Office integration not working
Our Fix: We troubleshoot Office add-in installation, configuration, and authentication for proper integration.
Problem: Email filing from Outlook broken
Our Fix: We troubleshoot Outlook integration settings, add-in configuration, and authentication.
Problem: Documents appear locked or checked out incorrectly
Our Fix: We troubleshoot sync state, cache issues, and session problems causing false lock conditions.
Problem: SSO login failing
Our Fix: We troubleshoot identity provider configuration, certificate issues, and authentication flow.
Integration Support
Connect NetDocuments With Your Other Systems
We help you get more value from NetDocuments by connecting it with your other business tools.
Microsoft Office
Integration support for Word, Excel, PowerPoint, and Outlook filing.
Practice Management
Support for integration with Clio, MyCase, and other PM systems.
E-Signature
Integration with DocuSign, Adobe Sign, and other e-signature platforms.
Court E-Filing
Support for e-filing system integrations.
OCR/Scanning
Support for scanner and OCR integration for document capture.
Comparisons
Integration support for document comparison tools.
Getting Started Is Easy
How It Works
Call or Submit a Ticket
Reach out with your issue. Our team responds quickly — no phone trees, no runaround.
We Diagnose the Problem
Our technicians understand your software environment and quickly identify root causes.
Get Back to Work
We resolve the issue and follow up to make sure everything stays running smoothly.
Why Coulee Tech
NetDocuments Support You Can Count On
We're not software trainers — we're IT professionals who understand the infrastructure behind your critical business applications. When NetDocuments isn't working, we get it fixed.
Fast Response Times
We understand downtime costs money. Our team responds quickly to get you back up and running.
Security-First Approach
Your data matters. We ensure proper security, backups, and compliance with industry standards.
Real People, Real Support
No overseas call centers or endless hold times. You talk to technicians who know your systems.
Ready to Get Started?
Whether you need immediate help with a NetDocuments issue or want ongoing IT support, we're here for you.
NetDocuments Support FAQ
NetDocuments Performance Issues?
Let's keep your document management running smoothly. Our team understands legal technology.