Epicor Running Slow? Integrations Failing?
Your manufacturing operation depends on Epicor ERP. When dashboards won't load, integrations break, or the system crawls to a halt, production suffers. We help keep your Epicor infrastructure running at peak performance.
Epicor IT Support Includes:
- SQL Server & Database
- Application Server Management
- IIS & Web Configuration
- Integration Support
- Network Optimization
- Backup & Disaster Recovery
We focus on keeping Epicor running — not training you on how to use it.
Sound Familiar?
We Know How Frustrating Epicor Problems Can Be
When your business depends on Epicor, downtime isn't just annoying — it's costly.
Dashboards Take Forever to Load
BAQs timeout, dashboards spin endlessly, and your team watches the hourglass instead of working. What used to take seconds now takes minutes.
Database Growing Out of Control
Years of data, and nobody knows how to safely archive or clean it up. The database keeps growing and performance keeps suffering.
Upgrades Feel Like Russian Roulette
Major version upgrades are terrifying. Will your customizations survive? Will BPMs break? Will the business be down for days?
Integrations Keep Breaking
EDI feeds failing, REST API errors, DMT imports stuck. Your integrations with customers, suppliers, and other systems are unreliable.
How We Help
Epicor IT Support Services
We handle the IT infrastructure and troubleshooting so you can focus on your work.
SQL Server & Database
Optimize SQL Server or Progress database performance with proper indexing, maintenance plans, and query tuning.
Application Server Management
Configure and maintain Epicor application servers for optimal performance and reliability.
IIS & Web Configuration
Manage IIS settings, SSL certificates, and web services for Epicor Kinetic and REST APIs.
Integration Support
Troubleshoot and maintain EDI connections, REST APIs, and third-party integrations.
Network Optimization
Configure network infrastructure for fast Epicor access across offices and remote locations.
Backup & Disaster Recovery
Comprehensive backup strategies with tested recovery procedures for your Epicor environment.
Performance Monitoring
Proactive monitoring of Epicor services, SQL Server, and application health.
License Server Management
Manage Epicor license servers and troubleshoot licensing issues.
Common Problems We Solve
Epicor Issues & Our Solutions
Problem: BAQ reports timeout or take extremely long to run
Our Fix: We analyze BAQ queries, optimize indexes, and tune SQL Server settings to dramatically improve report performance.
Problem: Users getting disconnected or session timeouts
Our Fix: We diagnose app server configuration, network issues, and session settings to eliminate disconnection problems.
Problem: REST API integrations returning errors
Our Fix: We troubleshoot API configuration, authentication, SSL certificates, and endpoint issues to restore integration functionality.
Problem: Epicor extremely slow after a version upgrade
Our Fix: We identify post-upgrade issues like missing indexes, configuration changes, and service settings that need adjustment.
Problem: Task Agent jobs failing or stuck
Our Fix: We diagnose Task Agent configuration, queue issues, and job settings to restore automated processes.
Problem: Print routing and label printing not working
Our Fix: We configure printer routing rules, print services, and label formatting to ensure documents print correctly.
Integration Support
Connect Epicor With Your Other Systems
We help you get more value from Epicor by connecting it with your other business tools.
EDI Connections
Maintain EDI integrations with customers and suppliers for automated order processing and shipping notices.
E-Commerce Platforms
Integration support for Shopify, WooCommerce, Magento, and other e-commerce systems.
CRM Integration
Connect Epicor with Salesforce, HubSpot, or other CRM platforms for customer data synchronization.
Shipping Systems
Integration with UPS, FedEx, and shipping management software for automated label generation.
Warehouse Management
Connect handheld scanners and WMS systems for inventory and warehouse operations.
CAD/CAM Software
Integration support for engineering data from SolidWorks, AutoCAD, and other design tools.
Getting Started Is Easy
How It Works
Call or Submit a Ticket
Reach out with your issue. Our team responds quickly — no phone trees, no runaround.
We Diagnose the Problem
Our technicians understand your software environment and quickly identify root causes.
Get Back to Work
We resolve the issue and follow up to make sure everything stays running smoothly.
Why Coulee Tech
Epicor Support You Can Count On
We're not software trainers — we're IT professionals who understand the infrastructure behind your critical business applications. When Epicor isn't working, we get it fixed.
Fast Response Times
We understand downtime costs money. Our team responds quickly to get you back up and running.
Security-First Approach
Your data matters. We ensure proper security, backups, and compliance with industry standards.
Real People, Real Support
No overseas call centers or endless hold times. You talk to technicians who know your systems.
Ready to Get Started?
Whether you need immediate help with a Epicor issue or want ongoing IT support, we're here for you.
Epicor Support FAQ
Epicor Infrastructure Issues?
Let's get your ERP running at peak performance. Our team understands enterprise manufacturing IT.