ProSeries Running Slow? Network Errors?
When ProSeries takes forever to open returns, network file access fails, or e-files won't transmit, your tax practice loses billable hours. We help keep ProSeries running reliably throughout tax season.
ProSeries IT Support Includes:
- Network Configuration
- Server Setup
- Update Management
- Backup Automation
- Printer Configuration
- Integration Support
We focus on keeping ProSeries running — not training you on how to use it.
Sound Familiar?
We Know How Frustrating ProSeries Problems Can Be
When your business depends on ProSeries, downtime isn't just annoying — it's costly.
Returns Take Forever to Open
Opening client returns is painfully slow. Switching between returns wastes precious minutes. Tax season productivity suffers.
Network File Access Errors
Can't access files on the server. Error messages about network paths. Returns saved but can't be found later.
Database Corruption Warnings
Scary messages about corrupted files or database errors. Fear of losing client data mid-season.
Print Formatting Problems
Returns print with wrong formatting. PDF generation fails. Forms don't align on paper.
How We Help
ProSeries IT Support Services
We handle the IT infrastructure and troubleshooting so you can focus on your work.
Network Configuration
Set up proper network infrastructure for reliable file sharing and multi-user ProSeries access.
Server Setup
Configure servers for office-wide ProSeries file storage with proper performance and redundancy.
Update Management
Deploy ProSeries updates properly with backups and testing across all workstations.
Backup Automation
Automated backup of client data files with tested recovery procedures.
Printer Configuration
Configure printers for proper tax form output and PDF generation.
Integration Support
Support for QuickBooks import, document management, and client portal integrations.
Common Problems We Solve
ProSeries Issues & Our Solutions
Problem: ProSeries extremely slow opening or saving returns
Our Fix: We optimize network file access, server performance, and workstation configuration for faster ProSeries operation.
Problem: Network path errors or can't find files
Our Fix: We configure proper network drives, permissions, and ProSeries settings for reliable file access.
Problem: E-file transmission failures
Our Fix: We troubleshoot internet connectivity, firewall rules, and ProSeries e-file settings for reliable transmission.
Problem: Print output formatting is wrong
Our Fix: We configure printer drivers, PDF settings, and ProSeries print options for correct form output.
Problem: Updates fail to install or cause errors
Our Fix: We ensure proper update procedures with pre-update backups and verification across workstations.
Problem: Can't access prior year returns
Our Fix: We troubleshoot prior year installation, file locations, and data migration issues.
Integration Support
Connect ProSeries With Your Other Systems
We help you get more value from ProSeries by connecting it with your other business tools.
QuickBooks Import
Support for importing client financial data from QuickBooks for tax preparation.
Document Management
Integration with document management systems for organizing client files.
Client Portals
Support for secure client portals for document collection and return delivery.
E-Signature
Integration with e-signature platforms for remote return signing.
Bank Products
Integration support for refund advance and bank product offerings.
ProConnect Tax Online
Support for firms using both ProSeries and ProConnect products.
Getting Started Is Easy
How It Works
Call or Submit a Ticket
Reach out with your issue. Our team responds quickly — no phone trees, no runaround.
We Diagnose the Problem
Our technicians understand your software environment and quickly identify root causes.
Get Back to Work
We resolve the issue and follow up to make sure everything stays running smoothly.
Why Coulee Tech
ProSeries Support You Can Count On
We're not software trainers — we're IT professionals who understand the infrastructure behind your critical business applications. When ProSeries isn't working, we get it fixed.
Fast Response Times
We understand downtime costs money. Our team responds quickly to get you back up and running.
Security-First Approach
Your data matters. We ensure proper security, backups, and compliance with industry standards.
Real People, Real Support
No overseas call centers or endless hold times. You talk to technicians who know your systems.
Ready to Get Started?
Whether you need immediate help with a ProSeries issue or want ongoing IT support, we're here for you.
ProSeries Support FAQ
ProSeries IT Problems?
Let's get your tax software running reliably. Our team understands tax practice IT needs.